2022

Role

Lead Designer

Services

Art Direction

Product Design

Collaborators

Kensho Health

Kensho, a pioneer in holistic health, embarked on a transformative journey to redefine how patients connect with whole health coaches and manage their well-being. This ambitious endeavor led to the development of a comprehensive multiplatform system comprising a user-facing platform, coaches' platform, and an efficient admin dashboard. As the lead designer, I spearheaded a collaborative effort with a team of two designers, aligning our creative direction with Kensho's mission of holistic health.

Our approach began with a meticulous discovery phase, which included user research to understand pain points and preferences. This knowledge guided the creation of a cohesive brand design system that resonated with Kensho's values. Simultaneously, we designed the three essential platforms, ensuring a user-centric and intuitive experience.

Our commitment to facilitating a smooth transition for existing customers from manual methods to the new system was evident in strategy workshops and user engagement. The result is a holistic health platform that not only addresses fragmentation in health solutions but also makes holistic health accessible to all, encompassing physical, mental, and emotional well-being.

This project epitomizes our dedication to user-centric design and innovation, ultimately empowering individuals on their unique health journeys.

Kensho embarked on a visionary mission to reshape the landscape of holistic health by creating a transformative multiplatform system. Comprising a user-facing platform, coaches' platform, and an efficient admin dashboard, this comprehensive solution redefines how patients connect with whole health coaches and manage their well-being.

At the helm of this innovative project, I led a team of two designers, working in close collaboration with Kensho's internal brand team. Our collective goal was to align our creative direction with Kensho's mission of holistic health, creating a brand design system that encapsulated these values.

Our journey commenced with an exhaustive discovery phase, delving deep into user research to comprehend pain points and user preferences. This valuable insight laid the foundation for our meticulous design process, ensuring a user-centric and intuitive experience across all platforms.

One of the project's key highlights was our commitment to facilitating a seamless transition for existing customers. Through strategy workshops and extensive user engagement, we successfully transitioned customers from manual methods to the new digital system without disruption.

The outcome is a holistic health platform that addresses the fragmentation of health solutions, making holistic health accessible to everyone. It encompasses physical, mental, and emotional well-being, reflecting our unwavering dedication to user-centric design and innovation. This project empowers individuals on their unique health journeys, exemplifying our commitment to holistic well-being.

2022

Role

Lead Designer

Services

Art Direction

Product Design

Collaborators

Kensho Health

Kensho, a pioneer in holistic health, embarked on a transformative journey to redefine how patients connect with whole health coaches and manage their well-being. This ambitious endeavor led to the development of a comprehensive multiplatform system comprising a user-facing platform, coaches' platform, and an efficient admin dashboard. As the lead designer, I spearheaded a collaborative effort with a team of two designers, aligning our creative direction with Kensho's mission of holistic health.

Our approach began with a meticulous discovery phase, which included user research to understand pain points and preferences. This knowledge guided the creation of a cohesive brand design system that resonated with Kensho's values. Simultaneously, we designed the three essential platforms, ensuring a user-centric and intuitive experience.

Our commitment to facilitating a smooth transition for existing customers from manual methods to the new system was evident in strategy workshops and user engagement. The result is a holistic health platform that not only addresses fragmentation in health solutions but also makes holistic health accessible to all, encompassing physical, mental, and emotional well-being.

This project epitomizes our dedication to user-centric design and innovation, ultimately empowering individuals on their unique health journeys.

Kensho embarked on a visionary mission to reshape the landscape of holistic health by creating a transformative multiplatform system. Comprising a user-facing platform, coaches' platform, and an efficient admin dashboard, this comprehensive solution redefines how patients connect with whole health coaches and manage their well-being.

At the helm of this innovative project, I led a team of two designers, working in close collaboration with Kensho's internal brand team. Our collective goal was to align our creative direction with Kensho's mission of holistic health, creating a brand design system that encapsulated these values.

Our journey commenced with an exhaustive discovery phase, delving deep into user research to comprehend pain points and user preferences. This valuable insight laid the foundation for our meticulous design process, ensuring a user-centric and intuitive experience across all platforms.

One of the project's key highlights was our commitment to facilitating a seamless transition for existing customers. Through strategy workshops and extensive user engagement, we successfully transitioned customers from manual methods to the new digital system without disruption.

The outcome is a holistic health platform that addresses the fragmentation of health solutions, making holistic health accessible to everyone. It encompasses physical, mental, and emotional well-being, reflecting our unwavering dedication to user-centric design and innovation. This project empowers individuals on their unique health journeys, exemplifying our commitment to holistic well-being.

2022

Role

Lead Designer

Services

Art Direction

Product Design

Collaborators

Kensho Health

Kensho, a pioneer in holistic health, embarked on a transformative journey to redefine how patients connect with whole health coaches and manage their well-being. This ambitious endeavor led to the development of a comprehensive multiplatform system comprising a user-facing platform, coaches' platform, and an efficient admin dashboard. As the lead designer, I spearheaded a collaborative effort with a team of two designers, aligning our creative direction with Kensho's mission of holistic health.

Our approach began with a meticulous discovery phase, which included user research to understand pain points and preferences. This knowledge guided the creation of a cohesive brand design system that resonated with Kensho's values. Simultaneously, we designed the three essential platforms, ensuring a user-centric and intuitive experience.

Our commitment to facilitating a smooth transition for existing customers from manual methods to the new system was evident in strategy workshops and user engagement. The result is a holistic health platform that not only addresses fragmentation in health solutions but also makes holistic health accessible to all, encompassing physical, mental, and emotional well-being.

This project epitomizes our dedication to user-centric design and innovation, ultimately empowering individuals on their unique health journeys.

Kensho embarked on a visionary mission to reshape the landscape of holistic health by creating a transformative multiplatform system. Comprising a user-facing platform, coaches' platform, and an efficient admin dashboard, this comprehensive solution redefines how patients connect with whole health coaches and manage their well-being.

At the helm of this innovative project, I led a team of two designers, working in close collaboration with Kensho's internal brand team. Our collective goal was to align our creative direction with Kensho's mission of holistic health, creating a brand design system that encapsulated these values.

Our journey commenced with an exhaustive discovery phase, delving deep into user research to comprehend pain points and user preferences. This valuable insight laid the foundation for our meticulous design process, ensuring a user-centric and intuitive experience across all platforms.

One of the project's key highlights was our commitment to facilitating a seamless transition for existing customers. Through strategy workshops and extensive user engagement, we successfully transitioned customers from manual methods to the new digital system without disruption.

The outcome is a holistic health platform that addresses the fragmentation of health solutions, making holistic health accessible to everyone. It encompasses physical, mental, and emotional well-being, reflecting our unwavering dedication to user-centric design and innovation. This project empowers individuals on their unique health journeys, exemplifying our commitment to holistic well-being.

Problem

Kensho embarked on a mission to tackle a significant challenge in the realm of holistic health—the lack of a cohesive and accessible solution for patients seeking comprehensive well-being. The existing landscape was marred by fragmentation, making it difficult for individuals to connect with whole health coaches and manage their holistic health effectively.

One of the primary pain points was the absence of a unified platform that seamlessly integrated patient needs with the expertise of health coaches. Patients often found themselves navigating a labyrinth of disconnected solutions, leading to frustration and inefficiency in their holistic health journeys.

Moreover, Kensho recognized the need to bridge the gap between physical, mental, and emotional well-being, acknowledging that 'health' encompassed all these dimensions. The absence of a holistic approach in existing solutions was a significant roadblock in achieving optimal well-being.

Additionally, Kensho aimed to streamline the transition for its existing customers who relied on paper-based and manual methods. The challenge was to seamlessly migrate these customers to a digital platform without disrupting their health management processes.

The multifaceted nature of this problem, encompassing fragmentation, lack of holistic focus, and the transition of existing users, required a strategic and innovative solution. Kensho sought to revolutionize holistic health by creating a user-centric, multiplatform system that would empower individuals to find their unique path to well-being.

Process

The journey to transform Kensho into a holistic health powerhouse began with an extensive 24-week discovery phase. Our team, led by yours truly, embarked on a comprehensive exploration of the holistic health landscape and the specific challenges faced by patients, health coaches, and administrators.

Collaborative Workshops: We initiated the process with collaborative workshops that involved Kensho's internal design team, executive stakeholders, health coaches, and existing members. These workshops served as a crucial foundation for aligning our vision with Kensho's objectives and gaining insights from those intimately familiar with the existing manual systems.

User-Centric Design: The heart of our strategy lay in user-centric design. We recognized that the key to success was creating an intuitive and accessible multiplatform system. Our team of two talented designers meticulously crafted user interfaces that catered to the unique needs of patients, health coaches, and administrators.

Brand Design System: In parallel, we collaborated closely with Kensho's internal brand team to define a cohesive brand design system. This ensured that the entire Kensho experience, across all three platforms, reflected a consistent and compelling brand identity.

Streamlining Transition: A significant challenge was migrating existing customers accustomed to paper and manual methods onto the new digital platform seamlessly. We engaged in strategy workshops to devise effective transition plans that mirrored their current processes while leveraging the efficiency and accessibility of the digital platform.

User and Coach Feedback: Throughout the design and development phases, we actively sought feedback from Kensho's existing members and health coaches. This iterative process allowed us to refine our solutions, ensuring they met the needs and expectations of those who would rely on the platform daily.

Comprehensive Platform: The resulting system encompassed three distinct platforms: a user-facing platform, a platform for health coaches, and an admin dashboard for efficient backend management. Each platform was meticulously designed to cater to the specific requirements of its users.

Our journey was characterized by a commitment to innovation, user-centricity, and collaboration. Kensho's holistic health vision found its digital embodiment through our strategic and empathetic approach, setting the stage for a transformative solution.

Outcome

Our collaboration with Kensho aimed to revolutionize holistic health by creating a multiplatform system connecting patients with whole health coaches. While the app ultimately didn't launch, the project held significant promise in making holistic health accessible to a wider audience and streamlining health coach interactions.

The envisioned platform would have empowered individuals to take control of their physical, mental, and emotional well-being. It would have streamlined health coaches' efforts and improved operational efficiency. Additionally, our work with Kensho ensured brand consistency and a seamless transition for existing members. Despite the app not coming to fruition, the project showcased the potential to transform holistic health and enhance user experiences in the field.